We hope all of our customers are 100% happy with the items purchased through Odyssey Walk In Baths Ltd . If however you find a fault with your product please get in touch so we can resolve the issue. We pride ourselves on being an ethical company, and we all know that issues arise from time to time, and it is how we resolve the issues that is important.
For full terms and conditions please click here.
All returns must be confirmed and accepted by Odyssey Walk In Baths Ltd prior to returning said item.
All returns must be made during working hours, Monday-Saturday: 8am – 5pm.
Returns Address:
Will be given to you when you email or phone.
The goods should be unopened and in their original packing, goods are to be returned to us at your own cost, along with the original delivery fee.
Please keep all packaging and photos to prove the item has not been used, Goods should be returned to us, along with the original delivery fee, we may charge a repackaging fee.
Installation of the product is deemed as acceptance of product quality. We will not be able to accept the return of any item that has been fully or part installed.
Please be sure to include your returns number in the email subject. This is simply your order number with “-return” added to the end.
You have a duty of care, by law, to ensure that the goods are received by us in an unused and resellable condition. This includes packaging being damaged beyond what is reasonably expected during transit.
To minimise the risk of incurring further costs, we advise that items are returned through a suitable tracked courier service and any high value items are insured as added protection.
If you notice an issue pre installation please, phone or email us immediately so we can advice if it is easier to send us the goods back, or we will come out and make a repair, please keep all packaging and documentation. You will not be charged for any delivery fees if we decide to take the bath back and send another one. We will work with you to ensure a satisfactory outcome.
Please contact us Immediately so we can work with you to solve the problem.
All goods supplied by Odyssey Walk In Baths come with a minimum 12 month manufacturer guarantee.
Many items have extended manufacturer guarantees, please see the manufacturer terms and conditions for more info on these. When products are stated as having longer guarantees, these guarantees are covered by the manufacturer in question and not Odyssey Walk In Baths. This does not affect your statutory rights. However we will work on your behalf to contact the manufacturer to get the situation resolved.
If your purchase develops a fault within 12 months, please notify Odyssey Walk In Baths Ltd. In most cases, the manufacturer will offer to send out a service engineer, who will visit the property to repair the faulty item. If the fault is not causing any damage, please do not look to remove or repair the installed item as this could void your guarantee.
There are certain situations where only partial refunds are granted: (if applicable)
Any item not in its original condition, is damaged or missing parts
Any item that has been rejected on arrival without suitable reason i.e. a change of mind or incorrectly ordered items. For items showing damage/discrepancies, you can reject the order on arrival and receive a full refund or replacement items.
Any item that is returned more than 30 days after delivery.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, a refund will be processed and a credit will automatically be applied to your credit card or original method of payment.
All refunds will be processed within 30 days of receipt of goods. Most refunds are processed and completed within 24 hours.
If you haven’t received a refund within 14 days, double check with your bank/card provider that the refund is not awaiting processing.
If you still have not received your refund, please contact us.
We recommend you take pictures of any items (if opened) and the return package prior to sending as evidence of condition. This will help if you need to file a claim for damage during transit with your selected courier.
If you are shipping an item over £25, you should consider using a trackable shipping service and/or purchasing shipping insurance.
Bespoke items that are undamaged can not be returned.
